Dexter and Wendy Oliver told the Pasadena Independent School District Board of Trustees on Nov. 18 that their daughter’s HopSkipDrive student rideshare service has been ‘‘inconsistent and unreliable’’ and has caused significant stress for their family. ‘‘Each scheduled ride has become a source of stress and uncertainty rather than the safe and dependable service it was intended to be,’’ Dexter Oliver told trustees, asking for ‘‘immediate relief and corrective action.’’

Wendy Oliver said the problem has worsened since she last spoke to the board, saying pickups have been interrupted 15.62% of the time (up from 13.5% a month earlier). She said the family has filed a due process complaint and alleged the district attorney, David Hodgins, discussed confidential information about their daughter with another party, prompting a FERPA complaint against Pasadena ISD. "We continue to ask for immediate relief and action to ensure that she is properly transported and receives her specific accommodations as outlined in her IEP," Wendy Oliver said.

The Olivers asked the district to require punctual pickups, advance communication from HopSkipDrive or the district when problems arise, and an assurance that their daughter would not be left behind; they requested a district‑operated alternative if the vendor cannot meet those conditions. Their comments followed the board’s public‑comment rules advising speakers not to name employees or students when possible and to use the district grievance process for personnel matters.

No district response to the parents’ specific allegations and requests appears in the open meeting record. The board recessed to closed session later in the evening; no formal action on the HopSkipDrive concerns was recorded in open session.