Crossroads Community Services representatives told the Buckingham County Board of Supervisors that their adult mental health case management team serves hundreds of residents across multiple localities and is working to sustain service quality amid staffing pressures.

Dr. Melva Moore of the Crossroads Community Services Board thanked supervisors for their continued support and introduced Shaquita Scott Tillerson, who identified herself in the meeting as "the coordinator of case management services." Tillerson described the department's operations and workload: "Our average case load for our case managers is around 50. I've been up as to high as 75," she said, noting that supervisors also carry caseloads when staffing is thin.

Tillerson provided monthly service counts for the case management department: 659 in July, 720 in August, 710 in September and "new data for October is 717," she said. She said case managers typically see clients at least once per month and that services are delivered in clinics, homes, schools and other community locations, including Farmville, which serves Buckingham residents.

The agency said it expects 80% of staff to meet an 80‑hour monthly documentation standard in its electronic health record and that supervisors carry smaller caseloads (about 20) while supervising staff; in recent months the department reported 16 of 18 case managers met the expectation in July and 13 of 16 in August and September. Crossroads also described outreach and community engagement efforts, resource closets for immediate client needs and partnerships with regional providers.

Crossroads asked the board to continue supporting community behavioral‑health services in Buckingham County. The presentation concluded with an invitation to contact agency staff for follow‑up questions or referrals.