Wichita County Commissioners on Nov. 14 heard a demonstration of MaintainX, a mobile-first maintenance, asset-tracking and preventive-maintenance platform, and discussed how it could replace ad hoc email-based maintenance requests.

Matt, an account executive for MaintainX (speaker 3), and Britt Williams (solutions consultant) showed how requests can be submitted via mobile or QR code, routed to the appropriate team, converted into work orders and tracked with timers and signatures to produce time-and-cost reports. The presenters emphasized asset histories, warranty tracking and the ability to attach manuals and procedures to specific assets so field technicians have documentation on a mobile device.

The vendor described a typical implementation timeline of roughly three weeks from kickoff to data upload and training, subject to availability of asset lists and county data. On pricing, the example provided used 14 paid users at $780 per user per year (subscription $10,920) plus a $2,500 implementation fee for a first-year total of about $13,420. Presenters said requester seats (people who submit tickets) are unlimited and free; paid seats are for administrators and technicians.

County staff asked about integration with the county’s financial and invoice systems, storage and ownership of data, and whether all county buildings should be included. MaintainX representatives said the county owns its data and can export it; integrations are possible via open REST APIs and many customers begin with a limited pilot before expanding to other properties.

Commissioners discussed rollout scope and whether asset identification (QR tags, consistent numbering) and data entry would be handled internally or supported by the vendor’s implementation team. The vendor said its implementation team can import records in bulk and that many clients adopt a phased approach beginning with a ticket portal and targeted asset sets.