Tracy, the program manager coordinating circuit installs, told the Colorado ESInet users group that multiple site installations have progressed in the past month but a handful of locations remain open because they are awaiting PSAP confirmations or field technician visits. She said the Adams County DS3 lines were pending PSAP confirmation that numbers had been ported and that the Elizabeth buyer site required an on-site field technician to troubleshoot ongoing issues.

Attendees noted cases where two Lumen circuits installed for redundancy were effectively routed into the same fiber path. “It wasn’t redundant because they basically plugged the circuits into the same fiber,” one participant said, adding that that arrangement offered little resilience. Tracy said she and Lumen supervisors are pushing vendors for clearer scheduling and called on PSAPs to submit ticket numbers and any on-site paperwork to build local logs if vendor-level details are not available.

Tracy described the vendor coordination process: routine Monday/Wednesday vendor escalation meetings, site surveys that may be virtual or in-person, and several vendor visits that can be required for NID or RAD/router installs. She acknowledged limits in visibility into contractor staffing (names often change day-of) but said the team can ask vendors for additional detail when requested. She also noted the group is tracking middle-mile projects and tariff-mandated quarterly reporting.

The group agreed to keep project-management and cloud-migration items visible on the tracker. Participants asked Tracy to continue sharing installation dates and to follow up with vendors when tickets show no updates; Tracy said she will continue monthly updates and added that several PSAPs are near activation for UCaaS reporting.

Next steps: Tracy said she will follow up on open tickets with assigned project managers and will distribute updated installation dates and site-survey plans.