Board members discussed problems with the Senior Center survey vendor (OnPoint) after several email addresses bounced—particularly Yahoo addresses—and staff learned some participants were not receiving invitations. Staff said they pulled a fresh active-member list, resent messages from the city server and added in-person outreach (QR codes and signage). The board extended the survey window to raise responses from an initial ~200 to roughly 491 respondents; staff said the final count reached the minimum goal of about 500.

Staff acknowledged an unintended ability for individuals to submit multiple anonymous responses because the survey intentionally omitted identifiers (no IP logging, no emails) to keep responses anonymous. Board members debated the tradeoff: anonymity encourages honest answers, while it prevents anti-duplication checks. Staff said they do not have an easy way to filter duplicates without adding identifiers that could compromise anonymity.

During the public comment period, Frank Roselle, a frequent senior-center user, asked the city to budget for replacement balls used in senior sports programs, estimating the annual cost at roughly $432. He also described a pilot reciprocity program to allow seniors two hours a week at Keller Point at no charge; conflicts with youth tournaments and overlapping court uses reduced senior participation and led to confusion about which activities could use the space. The board said staff would follow up with Cody and Michael to report back to Roselle on whether ball replacement can be added to the senior budget and how scheduling might be adjusted.

What’s next: staff will finalize the survey results and present them at the December meeting; the board asked staff to consult the survey vendor about duplicate-submission mitigation and to report options for providing ball supplies and clarifying gym scheduling.