City staff on Nov. 12 presented an overview of the steps required to open a business in Cerritos, from zoning verification through business license issuance.

Miss Miranda explained the city's flowchart and said the first step is zoning verification before committing to a lease. Staff will determine whether the proposed use is permitted, conditionally permitted (requiring a conditional use permit and public hearing) or prohibited in that zoning district. "This proactive coordination ensures that projects align with city standards and proceed efficiently once the business license process begins," Miss Miranda said, and staff noted concurrent planning and business license reviews are typically completed within seven to 10 business days when applications are complete.

Miss Miranda said conditionally permitted uses may require a conditional use permit (CUP), which includes review by the planning commission and final consideration by the city council; depending on complexity, processing can take up to three months. Staff also said all business licenses must be renewed annually and that contractors working in Cerritos must hold a city business license regardless of their primary office location. The presentation directed interested applicants to the online resources at cerritos.gov/businessdevelopment and permits.cerritos.gov.

During discussion, Commissioner Chang recommended the city consider an interactive flowchart that tracks an application's current step and aging metrics to highlight bottlenecks, and proposed a "single-desk" counter to allow applicants to meet multiple departments at once. Chang also suggested a fast-track option for low-risk businesses. City staff confirmed short-term rental (Airbnb-style) uses are not currently permitted and that most home-based businesses in Cerritos are consulting services that remain subject to code limits on employees and operations.

The commission thanked staff for the clear summary and discussed follow-up ideas for streamlining customer service and measuring processing times.