Lede: The Holyoke Commission on Disability reviewed a batch of handicap-parking sign applications and discussed improving communication with applicants, translation of forms and a protocol for site visits.

Nut graf: Commissioners said many applications were processed in August but others experienced delays, often because forms were incomplete or language barriers impeded signature collection. The commission agreed to clarify who should contact applicants and to request Spanish versions of the parking application from city staff.

Body: Lynn said most HP sign applications were completed by August but some required follow-up. She described one case — Georgina Reyes — where staff found the delay was caused by a language barrier; the mayor's office provided translation and the application was signed. Lynn asked whether commission members should contact applicants or whether the city councilor or city staff should serve as the public point of contact. Several commissioners said it was preferable for the constituent's councilor or city staff to be the primary contact to avoid making applicants uncomfortable.

Commissioners agreed that translation of the parking-application form would likely reduce delays. Lynn suggested contacting bilingual clerks in the clerk's office to produce a Spanish version and said she would check with staff about whether translation could be paid from commission funds. Sarah asked whether translation could be paid from commission funds because it is an "accessibility issue," and Lynn said it likely could be.

On site visits, the commission confirmed most applications have had site visits completed and asked volunteers to continue visits for outstanding cases; Leanna volunteered to do site visits and commissioners agreed to coordinate with staff and to CC the chair on application correspondence.

Ending: The chair asked volunteers to continue site visits, asked staff to pursue a Spanish version of the HP application and asked applicants' designated councilors or city staff to be the point of contact for application updates to avoid duplicative outreach.