During the recent Board of Public Utilities Work Session held on October 1, 2025, in Los Alamos County, a resident raised important points regarding the gas system and the need for improved communication with users. The resident expressed appreciation for the information shared about the gas system and highlighted the significance of conducting a survey to gather feedback from residents who utilize gas services.

The resident emphasized that the Board has access to a comprehensive list of gas service users, suggesting that this could serve as a valuable resource for distributing surveys. By reaching out to residents through mail or email, the Board could enhance engagement and ensure that community members have the opportunity to voice their opinions and experiences.

Additionally, the resident noted their own inclusion on the mailing and email lists but mentioned not receiving the survey, indicating a potential gap in communication that could be addressed. This feedback underscores the importance of effective outreach strategies to ensure that all residents can participate in discussions about essential services.

The Board's acknowledgment of these concerns may lead to improved survey distribution methods, fostering a more inclusive dialogue with the community. As the Board continues to explore quality assurance issues within the gas system, the input from residents will be crucial in shaping future decisions and enhancing service delivery.