Lock Haven 9 1 1 Center Implements AI Training Program for Dispatch Staff
September 29, 2025 | Clinton County, Pennsylvania
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In a recent Clinton County Commissioners' Work Session held on September 29, 2025, a significant focus was placed on the introduction of an innovative training tool for the county's 9-1-1 dispatch staff. The program, which utilizes artificial intelligence (AI), aims to enhance the training of both new hires and existing personnel by simulating real-world emergency scenarios.
The AI program allows dispatchers to engage in realistic conversations by inputting various scenarios, such as a report of smoke in a building. This interactive tool not only enables dispatchers to practice their response skills but also provides immediate feedback on their performance. The system evaluates whether all necessary questions were asked during the simulated call, ensuring that staff are well-prepared for actual emergencies.
The county plans to implement this training tool starting October 1, 2025, with an initial prorated cost of $1,967 for the remainder of the year. For the following year, a budget of $5,000 will grant unlimited access to the training platform, allowing for extensive practice opportunities without restrictions on the number of scenarios that can be generated.
The initiative was inspired by a successful demonstration at another 9-1-1 center, where the AI's ability to handle unexpected situations, such as a miscommunication about an address, showcased its potential to improve dispatcher readiness. This program is expected to complement existing training methods, providing a dynamic and engaging way for staff to refine their skills.
Moreover, the AI training tool could serve as an educational resource during tours for community leaders and school district representatives, offering them a glimpse into the dispatch process without compromising real emergency calls.
Overall, the introduction of this AI-driven training program reflects Clinton County's commitment to enhancing public safety through innovative technology, ensuring that dispatchers are equipped to handle a variety of emergency situations effectively. As the county moves forward with this initiative, it anticipates improved performance and preparedness among its 9-1-1 staff, ultimately benefiting the community they serve.
The AI program allows dispatchers to engage in realistic conversations by inputting various scenarios, such as a report of smoke in a building. This interactive tool not only enables dispatchers to practice their response skills but also provides immediate feedback on their performance. The system evaluates whether all necessary questions were asked during the simulated call, ensuring that staff are well-prepared for actual emergencies.
The county plans to implement this training tool starting October 1, 2025, with an initial prorated cost of $1,967 for the remainder of the year. For the following year, a budget of $5,000 will grant unlimited access to the training platform, allowing for extensive practice opportunities without restrictions on the number of scenarios that can be generated.
The initiative was inspired by a successful demonstration at another 9-1-1 center, where the AI's ability to handle unexpected situations, such as a miscommunication about an address, showcased its potential to improve dispatcher readiness. This program is expected to complement existing training methods, providing a dynamic and engaging way for staff to refine their skills.
Moreover, the AI training tool could serve as an educational resource during tours for community leaders and school district representatives, offering them a glimpse into the dispatch process without compromising real emergency calls.
Overall, the introduction of this AI-driven training program reflects Clinton County's commitment to enhancing public safety through innovative technology, ensuring that dispatchers are equipped to handle a variety of emergency situations effectively. As the county moves forward with this initiative, it anticipates improved performance and preparedness among its 9-1-1 staff, ultimately benefiting the community they serve.
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