Puerto Rico Justice Department Discusses Challenges of Consumer Complaints Processing

In a recent meeting of the Camara de Representantes in Puerto Rico, significant discussions centered around the challenges faced by the Department of Justice in handling consumer complaints and enforcing antitrust laws. Representatives highlighted the lengthy and often complicated process of gathering evidence against companies that may be violating regulations, with some investigations taking up to three years to complete.

The conversation revealed frustrations regarding the accessibility of the complaint process for citizens, particularly for vulnerable populations such as the elderly. Lawmakers acknowledged that while the Department of Justice has a dedicated team ready to assist, there is a pressing need for better public outreach and education to inform citizens about their rights and the complaint process.

A key point raised was the necessity of modernizing the existing legal framework, established under Law 64, to better accommodate the digital age. Representatives discussed the potential for technology to streamline complaint submissions and improve response times, emphasizing the importance of adapting to contemporary communication methods.

Moreover, the meeting touched on the implications of antitrust laws and the balance between maintaining free market competition and protecting consumers from unfair practices. Lawmakers expressed concerns about the effectiveness of current penalties for violations, suggesting that fines may not be sufficient to deter large corporations from engaging in deceptive practices.

As the meeting concluded, there was a consensus on the need for a collaborative effort to reform the legal framework governing consumer protection and antitrust enforcement. This includes forming a joint committee to explore legislative updates that reflect the realities of today's marketplace, ensuring that consumer rights are upheld while fostering a competitive economic environment.