The Amarillo City Council Workshop on August 6, 2025, focused on enhancing customer service and addressing financial concerns related to city fees. A key discussion point was the potential waiver of the technology fee, which has seen a significant increase from $3.1 million to $4.1 million in just one year. Council members explored the idea of consolidating various fees into a single bill to simplify payments for contractors and improve their overall experience.

One council member emphasized the importance of creating a customer-friendly environment, suggesting that by reducing fees, the city could foster better relationships with contractors. The discussion highlighted the need for a more streamlined billing process, allowing for credit card payments and potentially reverting to a more traditional billing system.

The council acknowledged that any changes to the technology fee would require an ordinance change, placing the decision firmly in their hands. The meeting underscored the city's commitment to improving service delivery while managing financial implications for both the city and its contractors. Further discussions and decisions on these matters are expected in future council meetings.