The Learning Technology Advisory Committee (LTAC) of the Texas Higher Education Coordinating Board (THECB) convened on August 8, 2025, to discuss the integration and implications of artificial intelligence (AI) in higher education. The meeting highlighted the ongoing challenges and opportunities presented by generative AI technologies, particularly in the context of student services and institutional practices.

A significant focus of the discussion was the use of chatbots powered by AI. Representatives from various institutions shared their experiences with existing chatbot systems, noting that while many campuses have adopted these technologies, the effectiveness and quality of the services provided can vary widely. Concerns were raised about the need for careful evaluation of AI tools to ensure they meet student needs and expectations. One representative emphasized the importance of institutions collaborating to share insights and potentially negotiate collective pricing for AI services, as costs can escalate quickly.

The committee also examined the data surrounding chatbot interactions, revealing that approximately 4% of students using these services required escalation to human advisers. While this percentage may seem low, it translates to a significant number of students given the large population served by these institutions. The discussion included considerations for increasing adviser availability during peak times and exploring innovative solutions to manage demand.

Another critical topic was the compliance and security implications of using AI technologies. Concerns were raised about the handling of sensitive information, particularly regarding FERPA and HIPAA regulations. Institutions are urged to ensure that any AI tools adopted comply with state laws and institutional policies. The committee discussed the necessity of reviewing existing contracts to address any unapproved AI enhancements that may have been added without proper oversight.

The meeting concluded with a call for ongoing dialogue about the evolving landscape of AI in education. Members expressed interest in future meetings to discuss compliance with new state procurement laws and the potential for cooperative agreements to facilitate better practices across institutions. The committee aims to stay informed about developments in AI regulations and best practices to ensure that Texas institutions can effectively leverage these technologies while safeguarding student information and enhancing educational outcomes.