The Dallas City Council meeting on August 6, 2025, featured a significant discussion regarding safety concerns at the Smart Stop Self Storage facility located at 8110 South Cockrell Hill Road. Sandra Love, representing numerous victims and concerned residents, addressed the council about a troubling rise in criminal activity since Smart Stop took over the facility in March 2025.

Love reported that the storage site has become increasingly unsafe, with nearly 100 burglaries occurring since the ownership change. She highlighted a particularly alarming incident on April 10, when 50 storage units were burglarized in one night. Despite these incidents, Love criticized Smart Stop for failing to notify tenants about the ownership transition and the subsequent security breaches. She emphasized the lack of communication and security upgrades, leaving tenants vulnerable and unaware of the risks.

In her address, Love called on the city of Dallas to investigate the ongoing criminal activity at Smart Stop, urging that these incidents be viewed as part of a larger pattern rather than isolated events. She demanded accountability from Smart Stop, advocating for the enforcement of minimum liability insurance standards and timely notifications to tenants and law enforcement regarding criminal activities.

Love's remarks underscored the need for oversight and reform in the management of storage facilities to ensure the safety of tenants and the surrounding community. She concluded her statement by stressing the urgency of the situation and the necessity for immediate action from city officials.