The Cameron County Commissioner’s Court convened on August 5, 2025, to address key operational needs within the county's tax office and call center. The meeting began with a welcome from County Judge Eddie Treviño, who highlighted ongoing evaluations and reorganizations within the tax office since the start of his term.

The primary agenda item focused on a request for additional staffing to enhance security and improve service delivery. Specifically, the court discussed the need for four Clerk III positions and one Deputy Constable position. This staffing increase aims to address the growing demands for services and ensure efficient operations across the county.

A significant point of discussion was the current state of the Brownsville Call Center, which is reportedly understaffed with only two employees managing a high volume of calls. On May 23, 2025, the center received 1,241 calls, but only managed to answer 298 of them, indicating a low response rate that necessitates immediate action. The data, provided by the county's communication specialist, underscored the urgent need for additional personnel to improve customer service and reduce missed calls.

Commissioners engaged in a dialogue about the types of inquiries received at the call center, which range from property taxes to vehicle registrations. Suggestions were made to enhance the county's online resources to address frequently asked questions, potentially reducing the volume of calls. The use of artificial intelligence tools was also proposed to streamline the process for callers, allowing them to receive information efficiently before visiting the office.

The discussion emphasized the call center's critical role in improving public service delivery and operational efficiency. The proposed staffing changes aim to reduce in-person traffic, resolve issues over the phone, and free up in-office staff to focus on more complex customer needs. The court acknowledged that enhancing the call center's capabilities would not only improve response times but also promote accountability and better communication strategies.

In conclusion, the meeting highlighted the pressing need for additional staff in the tax office and call center to meet the increasing demands of the community. The court will continue to evaluate these proposals to ensure effective service delivery and operational efficiency in Cameron County.