The Mobile GR Commission meeting on July 10, 2025, focused on the ongoing onboard Dash rider survey project aimed at enhancing the public transportation service in Grand Rapids. Max Dillivan, overseeing the project, presented updates on the survey designed to gather feedback from Dash users about their experiences and needs.

The survey, which is being conducted by Mobile GR staff, aims to understand how often riders use Dash, the purposes of their trips, and their overall satisfaction with the service. Dillivan emphasized the importance of collecting concise feedback due to the short duration of Dash trips, which typically last between five to ten minutes. Key areas of inquiry include trip frequency, safety perceptions, and suggestions for service improvements, such as extended hours and reduced wait times.

As of the meeting, approximately 170 responses had been collected, with a target of 150 to 200 respondents. The survey will continue for another week before data analysis begins, with results expected to be shared in the fall. Dillivan encouraged commission members to participate in the survey to better understand the feedback mechanism.

Commission members raised concerns about outreach to non-riders, particularly tourists and local businesses, to understand barriers to using Dash. Dillivan acknowledged the need for further engagement with these groups and mentioned past efforts to gather feedback from non-users during a previous mobility survey.

The discussion also highlighted the importance of improving the Dash service to attract more riders, particularly from residential areas and local businesses. Members expressed a desire to ensure that Dash not only serves current users but also appeals to potential riders, including tourists. They discussed the need for a comprehensive approach to gather feedback from both riders and non-riders to enhance the service's effectiveness.

Overall, the meeting underscored the commission's commitment to improving public transportation in Grand Rapids through targeted feedback and community engagement, aiming to make Dash a more appealing option for both residents and visitors.