Concerns over operator burnout and management issues dominated the Milwaukee County Committee on Transportation and Transit meeting on July 9, 2025. Union representatives from the Amalgamated Transit Union (ATU) voiced strong frustrations regarding the current working conditions for bus operators, highlighting a troubling trend of forced overtime and inadequate work-life balance.

ATU Vice President Mike Brown emphasized that the overtime issue has been a longstanding part of their contract, yet it has become problematic under the current administration. He pointed out that operators are often forced to work seven consecutive days, leading to burnout and dissatisfaction among staff. "Operators are fed up. They're getting beat up out there," Brown stated, referring to both the physical and emotional toll on workers.

The meeting also addressed the management structure within the Milwaukee County Transit System (MCTS), with claims that there are more managers than necessary, contributing to inefficiencies and a lack of support for operators. Brown called for an audit of MCTS to investigate these claims and hold management accountable for the current crisis.

Kyle Handel, a mechanic and ATU member, echoed these sentiments, attributing the root causes of the crisis to management failures rather than operator behavior. He highlighted the need for a better work-life balance, noting that many operators are young parents struggling to find time for family commitments due to their demanding schedules.

The discussion also touched on the financial challenges facing MCTS, with concerns raised about a reported deficit that surfaced during contract negotiations. Union members argued that the deficit is a result of mismanagement rather than operator overtime, urging the committee to focus on addressing these underlying issues.

As the meeting progressed, it became clear that the operators' frustrations stem from a combination of forced overtime, inadequate management practices, and a lack of communication regarding their needs. The committee's next steps will be crucial in determining how these issues will be addressed moving forward, with operators and union representatives calling for immediate action to improve working conditions and restore morale within the transit system.